Last updated: October 17, 2026

Privacy Policy

At Flexzee.shop, we respect your privacy and care about your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or contact us.

Our online store is powered by Shopify, which helps us provide a smooth and secure shopping experience.

By using our website, you agree to the practices explained in this Privacy Policy.

Personal Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

• Personal Details: Your name, phone number, email address, and delivery address.

• Order Details: The products you order, your order number, and your order history.

• Payment Details: Your selected payment method and relevant transaction details. For Cash on Delivery (COD), we use your order information to process and deliver your parcel.

• Customer Support Messages: Messages, photos, videos, or other information you share with us through WhatsApp or email.

• Device Information: Your IP address, browser type, device details, and information about how you use our website.

• Website Activity: The pages you visit, products you view, and items you add to your shopping cart.

Hum sirf woh information collect karte hain jo orders process karne, delivery arrange karne, customer support dene, aur website ko behtar banane ke liye zaroori ho.

How We Collect Your Information

We may collect your information when:

• You place an order on our website.

• You contact us through WhatsApp or email.

• You fill out a form or provide information on our website.

• You browse our website through cookies and similar technologies.

• Our website service providers process information needed to operate the store.

How We Use Your Information

We use your information for the following purposes:

• Order Processing: To receive and process your orders.

• Order Confirmation: To confirm your order details and contact you if needed.

• Delivery: To arrange parcel delivery to your provided address.

• COD Orders: To manage Cash on Delivery orders and coordinate with the courier.

• Customer Support: To answer your questions and help with order-related problems.

• Replacement Requests: To review eligible complaints about damaged, defective, or incorrect items.

• Digital Products: To provide digital files, downloads, or access details where applicable.

• Website Improvement: To understand customer needs and improve our website and services.

• Security: To help prevent fraud, fake orders, and unauthorized activities.

• Legal Requirements: To comply with applicable laws and legal requests.

We may also send promotional messages where permitted. Agar aap promotional messages receive nahi karna chahte, to aap humse contact karke request kar sakte hain.

Cash on Delivery (COD)

Flexzee.shop offers Cash on Delivery on eligible orders.

When you place a COD order, we may use your name, phone number, and delivery address to confirm your order and arrange delivery.

We may contact you through phone calls, WhatsApp, or SMS regarding your order.

Your necessary delivery information may be shared with the courier company to ensure that your parcel reaches you.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website activity, and help the website function properly.

Shopify and certain third-party services may also use cookies for analytics, security, and advertising, depending on the features enabled on our store.

You can manage or disable cookies through your browser settings. However, some website features may not work properly if certain cookies are disabled.

Sharing Your Personal Information

We do not sell your personal information to others for money.

However, we may share necessary information with trusted service providers who help us operate our website and serve our customers, including:

• Shopify, which powers our online store.

• Courier and delivery companies.

• Payment service providers, where applicable.

• Website hosting, security, and analytics providers.

• Customer support service providers.

• Government authorities or legal bodies when required by law.

Hum aapki information sirf zaroorat ke mutabiq share karte hain, jaise parcel deliver karne ya order process karne ke liye.

International Data Transfers

Some of our service providers, including Shopify, may store or process information outside Pakistan.

This means your information may be processed in another country under the applicable laws and privacy requirements of that country.

Data Security and Retention

We take reasonable steps to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no online system can guarantee complete security.

We keep your information only for as long as reasonably necessary to process orders, provide customer support, handle replacement requests, maintain business records, resolve disputes, and meet legal requirements.

Your Privacy Rights

You may contact us to:

• Ask what personal information we have about you.

• Request correction of incorrect information.

• Request deletion of your information where applicable.

• Ask how your information is being used.

• Request to stop receiving promotional messages.

Some information may need to be retained for legal, security, or business record purposes.

Aap apni privacy se related kisi bhi sawal ya request ke liye humse WhatsApp ya email par rabta kar sakte hain.

Children's Privacy

Our website is not intended for children to use independently to place orders.

We do not knowingly collect children's personal information where collecting it is not permitted by applicable law.

If you believe a child has shared personal information with us inappropriately, please contact us so we can review the matter.

Third-Party Links

Our website may contain links to other websites or services.

These websites have their own privacy policies. Flexzee.shop is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before sharing your personal information with them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, or legal requirements.

Any changes will be published on this page along with the updated date.

We recommend checking this page occasionally to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Brand: Flexzee.shop

WhatsApp: 03710210451

Email: flexzee.shop@gmail.com

Location: Karachi, Pakistan

We will do our best to help you with your privacy-related questions and requests.

Thank you for trusting Flexzee.shop.