Terms of service

Terms of Service – Flexzee

OVERVIEW
Welcome to Flexzee! The terms "we", "us" and "our" refer to Flexzee. Flexzee operates this store and website, including all related information, content, features, tools, products and services to provide you with a smooth shopping experience (the "Services"). Flexzee is powered by Shopify.

By using our Services, you agree to these Terms of Service and our Privacy Policy. Agar aap agree nahi karte, to please website use na karein.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that:

  • Aap legal age (18+) ke ho
  • Jo information aap provide karte ho wo correct aur complete hai
  • Aap apne account ki security ke zimmedar ho

SECTION 2 - OUR PRODUCTS

Hum products ko accurately show karne ki puri koshish karte hain.

👉 Lekin:

  • Product color ya appearance device ki wajah se thoda different ho sakta hai
  • Hum guarantee nahi karte ke product exactly same lagega jaisa screen par dikhta hai

SECTION 3 - ORDERS

  • Jab aap order place karte ho, wo ek request hoti hai
  • Hum kisi bhi order ko accept ya reject kar sakte hain
  • Order confirm hone ke baad cancel karna mushkil hota hai

👉 Important (Flexzee Policy):

  • Hum refund provide nahi karte
  • Sirf replacement available hai, wo bhi specific conditions ke sath

SECTION 4 - PRICES AND BILLING

  • Prices kabhi bhi change ho sakte hain
  • Aapko correct aur updated information deni hogi
  • COD orders ke liye phone verification ho sakti hai

SECTION 5 - SHIPPING AND DELIVERY

  • Delivery time estimated hota hai (guaranteed nahi)
  • Delay courier ya external reasons ki wajah se ho sakta hai
  • Once order courier ko handover ho jata hai, uske baad delay hamari responsibility nahi hoti

SECTION 6 - INTELLECTUAL PROPERTY

  • Website ka content (images, text, logo, etc.) Flexzee ka hai
  • Aap bina permission ke use nahi kar sakte

SECTION 7 - OPTIONAL TOOLS

Third-party tools use karna aapki responsibility hai.
Hum un tools ke liye liable nahi hain.

SECTION 8 - THIRD-PARTY LINKS

Agar aap kisi external link (Facebook, Instagram, etc.) par jate ho, to wo unki own policies ke under hota hai.
Hum unki responsibility nahi lete.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Flexzee Shopify par operate karta hai, lekin aapka purchase direct Flexzee se hota hai, Shopify se nahi.
Shopify kisi bhi issue ke liye responsible nahi hoga.

SECTION 10 - PRIVACY POLICY

Aapka data hamari Privacy Policy ke according handle hota hai.
Shopify bhi data process kar sakta hai system ke through.

SECTION 11 - FEEDBACK

Agar aap review ya feedback dete ho, to hum usay use kar sakte hain (marketing ya improvement ke liye).

SECTION 12 - ERRORS

Kabhi kabhi website par pricing ya description errors ho sakte hain.
Hum unhe correct karne ka right rakhte hain — even after order.

SECTION 13 - PROHIBITED USES

Aap website ko misuse nahi kar sakte:

  • Fraud ya illegal activity
  • Fake orders
  • System hack karna ya misuse karna

Violation par account block ho sakta hai.

SECTION 14 - AGENTS

Automated tools ya bots use karna restricted hai.

SECTION 15 - TERMINATION

Agar aap Terms violate karte ho, to hum aapka access kabhi bhi block kar sakte hain.

SECTION 16 - DISCLAIMER OF WARRANTIES

All products and services "as is" basis par provide kiye jate hain.
Hum kisi specific result ki guarantee nahi dete.

SECTION 17 - LIMITATION OF LIABILITY

Flexzee kisi bhi indirect loss, delay ya damage ke liye liable nahi hoga.

SECTION 18 - INDEMNIFICATION

Agar aap Terms violate karte ho, to aap responsible honge kisi bhi legal claim ke liye.

SECTION 19 - SEVERABILITY

Agar koi clause invalid ho jaye, baqi Terms valid rahenge.

SECTION 20 - ENTIRE AGREEMENT

Yeh Terms hi full agreement hain between you and Flexzee.

SECTION 21 - ASSIGNMENT

Hum Terms ko transfer kar sakte hain, lekin aap nahi kar sakte.

SECTION 22 - GOVERNING LAW

Yeh Terms Pakistan ke laws ke under govern hongi.

SECTION 23 - HEADINGS

Headings sirf understanding ke liye hain.

SECTION 24 - CHANGES TO TERMS

Hum kabhi bhi Terms update kar sakte hain.
Website use karte rehna = aap updated Terms accept karte ho.

SECTION 25 - IMPORTANT (DEFECTIVE PRODUCT POLICY) ⭐

👉 Agar product defective ya damaged ho:

  • Aapko 24 hours ke andar WhatsApp par inform karna hoga
  • Proof (images/video) share karna zaroori hai
  • Late claims accept nahi honge

👉 Replacement Policy:

  • Sirf defective item par free replacement milega
  • Refund available nahi hai
  • Jab rider replacement deliver karega, usi time defective product collect karega

SECTION 26 - CONTACT INFORMATION

Agar aapko koi sawal ho:

📧 Email: flexzee.shop@gmail.com
📱 WhatsApp: 0371-0210451