Refund policy
Last updated: October 17, 2026
Returns
At Flexzee.shop, we do not accept returns or offer refunds for change of mind. However, if your parcel has a problem, such as a damaged, defective, or wrong item, we may offer a replacement according to this policy.
Please check your parcel carefully as soon as you receive it.
How to Request a Replacement
If there is any problem with your order, please follow these steps:
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Contact us on WhatsApp within 24 hours of receiving your parcel.
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Send us your order number and clear photos or a video showing the problem.
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You must also send a clear photo of the shipping label on the parcel.
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Our team will check your complaint and guide you about the replacement process.
Important: You must report the issue within 24 hours of delivery. Late complaints may not qualify for a replacement.
Please do not send any item back before contacting us and receiving instructions.
Damages and Issues
Please inspect your order when it arrives.
If you receive a damaged, defective, or wrong item, contact us within 24 hours of delivery and provide the required photos or video along with the shipping label.
After checking the issue, we will let you know if your order qualifies for a replacement.
Exceptions and Non-Eligible Items
Replacement requests may not be accepted if:
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You contact us after the 24-hour reporting period.
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You cannot provide the shipping label or the required proof of the problem.
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The item was damaged due to misuse, an accident, or improper handling after delivery.
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You simply change your mind or no longer want the product.
For digital products, please contact us if your download link does not work, your file is missing, or you receive the wrong digital product. We will review the issue and help where applicable.
Replacements
We offer replacements instead of returns or refunds for eligible product issues.
Replacement approval depends on checking the complaint and product availability. If the same item is unavailable, we will contact you to discuss an appropriate solution.
Please wait for our instructions before sending any parcel back.
Refunds
Flexzee.shop generally does not offer refunds or cash returns for change-of-mind requests.
If your order has a verified problem and a replacement is not possible, please contact us so we can review your case and discuss an appropriate solution.
This policy does not remove any rights you may have under applicable consumer protection laws in Pakistan.
Contact
For replacement requests or order-related issues, contact us through:
WhatsApp: 03710210451
Email: flexzee.shop@gmail.com
Please include your order number, photos or video of the issue, and a clear photo of the shipping label when contacting us.
We are here to help you resolve genuine order issues.